Businesses have undergone significant developments in the last couple of decades. The dynamics of doing business, whether it is marketing products and services, advertising, and selling products and services, everything that we traditionally followed has changed. The enormous transformation in the business world has led to most organizations embracing agile framework, lean methodologies, changes in the infrastructure, and not to forget the wide acceptance of the digital business model. The constant changes in the business environment have led to advancements in the IT Service Management purview.
What is ITIL?
The Information Technology Infrastructure Library or very
famously abbreviated as ITIL is a framework of Information Technology Service
Management (ITSM). ITIL certification is a promising certification for
professionals who work in the IT Service Management division. The ITIL
framework is designed to help organizations to increase their productivity,
manage risk, improve customer relationships, and lower the service deployment
cost. The main focus of ITSM is to
provide IT-related support in their respective organizations, which includes
meticulous planning, designing, delivering, operating and controlling. It is a
customer-focused process, and its approaches are towards improving efficiency
in an organization and achieve service delivery. With the ITIL framework, IT
administrators are no longer back-end supporters; they are partners in providing
service to the business.
A brief history
of ITIL
AXELOS is the main body and owner of ITIL. They maintain the
framework and provide accreditation to training platforms and examination
institutes. The journey of ITIL started in 1980, and since then, it has
undergone tremendous changes and updates. It’s no wonder change is constant in
any industry. ITIL has also gone through changes since its inception in 1980.
In 2001, ITIL V2 was introduced, and then it was later updated to ITIL V3 in
2007. ITIL V3 has undergone tremendous improvements and the introduction of the
lifecycle of ITSM. The five core concepts or lifecycle of ITSM are Service
Strategy, Service Design, Service Transition, Service Operation, and Continual
Service Improvement. ITIL V3 has now transitioned to ITIL 4 version, which
launched in February 2019.
What are the changes
in ITIL?
Relevancy in business comes with adapting to the changes.
The paradigm shift from the lifecycle model to Service Value System and Service Value Chain is
to meet the ever-increasing complex working of organizations. Most
organizations have adopted agile methodologies. It is a requirement to meet the
ever-changing dynamics and working of organizations. ITIL 4 has embraced
frameworks from Lean, DevOps, and Agile. It has adopted the four dimension
model such as people and organization, information and technology, partners,
and processes and value streams.
The ITIL V4 model follows a holistic strategy for IT service
management. The central focus is on maintaining a simple and functional
approach. The aim is to shift the emphasis on value, risks, costs, and results.
Though incident management, problem management, and change management will
still be the main function of ITSM, it will also take into consideration
people, roles, competencies, and skills. ITIL V4 will now immensely focus on
value creation.
Principles of ITIL
ITIL’s focus is to not only to be an IT service provider but
be a partner in the business. It is quite clear from its seven principles that
focus is on adding value to the organization. The seven principles are as below:
- Focus on value
- Start where you’re
- Progress iteratively
- Collaborate and maintain transparency
- Work holistically
- Keep it simple
- Optimize and automate
These principles allow IT professionals to not only take
approaches that are defined but also operate through difficult arrangements. To
meet these requirements, the ITIL V4 has a new set of modules.
Certification Levels:
The new ITIL certification levels are as follows:
- ITIL 4 Foundation Certification
- ITIL 4 Managing Professional
- ITIL 4 Strategic Leader
- ITIL Master Certificate
The ITIL 4 Managing Professional has four modules:
- ITIL 4 Specialist Create, Deliver and Support
- ITIL 4 Specialist Drive Stakeholder Value
- ITIL 4 Specialist High Velocity IT
- ITIL 4 Strategist Direct Plan and Improve
The ITIL 4 Strategic Leader has two modules:
- ITIL 4 Strategist Direct Plan and Improve
- ITIL 4 Leader Digital and IT Strategy
The transition to
ITIL V4 model
The transitionfrom ITIL V3 to ITIL V4 is a well thought and ambitious change. The ITIL V4
has shifted to focus on practices rather than on processes, which makes the
framework more flexible, ready for the future, and more adapting to the digital
transformation that industries are witnessing. From the systematic process
followed by ITIL V3, ITIL V4 has embraced the holistic approach with the four
dimensions focusing on people, systems, partners, and processes. The Service
Value Chain (SVC) operating model represents six important steps an
organization takes in creating value:
- Plan
- Engage
- Design and transition
- Obtain or build
- Deliver and support
- Improve
The Continuous Service Improvement (CSI) model of ITIL V3
has been re-introduced in ITIL V4 as Continual Improvement. It focuses on creating an integrated system
for co-creation of value, delivery, and enablement.
The increasing complexities in organizations require an IT
service management that understand their needs in adding value to people and
system. ITIL V4 is the new improved IT service management model that will blend
perfectly and work with the unpredictable environment of modern business.
ITIL Courses with Certification Planner:
We at Certification Planner, LLC, hosts ITILtraining programs in various cities. We are an accredited training platform
and exam center by AXELOS and PeopleCert. Our training modules are aligned with
AXELOS guidelines. If you would like to know more about the ITIL
courses, you can connect with us at support@certificationplanner.com or speak
with our experts at +1 8553221201. Visit our website to know about different ITIL courses and
certification programs.
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