Quality is easily the make or break element of any product, service, or project. Organizations push to deliver prime quality for two significant reasons, first to satisfy their clients and second to stand out from the competitors. In layman terms, Critical to Quality requirements relate to customer's expectations and needs with the quality of the output delivered. While the need for the CTQ requirement is clear, it is not always easy to identify the exact features that provide the quality in the customer's eyes. This is where the Critical to Quality Tree comes into the picture. Critical to Quality tree is a diagram tool that helps in translating broad customer needs into specific, actionable, and measurable performance quantifiers. For example, "Deliver quality pizza and good service” is too broad a term to do much about it. CTQ tree is used to break this requirement down to actionable items. Developing Critical to Quality Tree Step 1: Identify Critical Needs...
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