Skip to main content

PMI Aims to Improve Customer Service with Alexa Skills



Project Management Institution (PMI®) is a global organization committed to providing a standard learning platform in various functional spectrums like Project Management and Business Analysis. PMI® continuously strives to connect professionals with the means to improve and grow in their career with certifications, researches, and seminars. Especially known for its advancements in the Project management field, PMI® governs certifications like PMP®, CAPM®, PMI-ACP®, PgMP®, etc.

PMI® has been experimenting and taking multiple steps lately to add value to the certification life cycle. What started as an attempt to make certification examinations convenient has evolved into a project to improve the whole certification process. In the latest advancement, PMI® has announced the launch of Alexa Skills, an Amazon AI-Powered Voice Service that aims to make it easier for the customers to get their questions answered.


Earlier in the year, PMI® had associated with Pearson, increasing the number of tests centers to 5000. PMI® had also introduced a proctored exam option for CAPM® and PMI-ACP® certifications. While the earlier attempts were designed to improve the examination experience alone, the launch of Alexa skills will enhance the overall process of customer registration.
The new Alexa Skills is said to provide a range of services ranging from providing answers to Frequently Asked Questions, attending to request for information of services, membership costs renewals and benefits to providing requirement needs for PMI® associated certifications.
Mr. Sunil Prashara, President and CEO of the Project Management Institute commented that PMI® is committed to exploring the advancements in AI and voice technology to provide a robust service to the customers exactly when they require.
Voice technologies are extensively being used in almost all the business sectors and functionalities and are gaining popularity by the hours. Several surveys support the fact that the appreciation for voice technologies has increased drastically in recent years. Capgemini Research Institute has indicated that in the coming years, the preference of voice assist technologies over mobile apps or websites is going to increase by 40%.


PMI® Customer Care skill is now available through Alexa skill store for all the Alexa-enabled devices. PMI® is also planning to expand the scope of the application of voice technologies to the creation of customizable Flash briefings and integrating user authentication to provide a personalized experience. While the implementation of voice-technology is going to make a substantial improvement in customer experience, PMI® is planning to take it a step further by introducing the service to other devices like Google Assist along with adding conversational capabilities with other globally popular messaging platforms like Wechat and WhatsApp.
While working on the improvement spectrum, PMI® has already announced the change in PMP® exam outline from December 15th to improve the relevance to the requirements of project management spectrum of today.
For the latest advancements, news, and certification, you can visit pmi.org the official website of Project Management Institution. As an active player in the learning an employability spectrum, we at CertificationPlanner will continuously strive to connect you to the latest advancements in project management spectrum. We are also committed to connecting you to front-of-the class training programs for PMP®, CAPM®, PMI-ACP®, PgMP®, and several other industries recommended certifications. Visit us at www.certificationplanner.com to explore opportunities to give your career the boost it requires. If you need any assistance or information regarding PMI associated certifications, you can connect with us at support@certificationplanner.com or speak to our Certification Chaps at +1 8553221201. Happy Learning!

Labels:

Comments

Post a Comment

Popular posts from this blog

What Agile is Not

  Agile is a methodology to manage a project that uses iterative and incremental approaches during project execution. Organizations across the globe have been using agile to boost their project success. While Agile is widely used, there are several misconceptions related to the methodology. Due to its flexibility, people often relate agile with a lack of planning or structure. While it is essential to understand what agile is, it is also crucial to understand what agile is not. This is the area that we will focus upon in this iteration of agile learning. 1. Not a Silver Bullet Like all other project management methodologies and techniques, agile does not guarantee the success of the project. Project executed along agile principles can also fail and face issues like missed deadlines, over budgeting, and changed requirements. Like any other project management methodologies, it is essential in agile project management to bring the development team and the client close and provid...
Post a Comment
Read more

Pivoting with Lean Six Sigma to Optimize Work from Home

  We are living in an unprecedented time. Never before has the global workforce been affected in this manner and to this magnitude. Working professionals across the globe had to make serious adjustments when they had to start working from home. While work from home was not unheard of before the pandemic, it was surely not so popular. However, the paradigm might have shifted, and experts are suggesting that a significant portion of the workforce will continue to work from home even when the pandemic ends. If you have been similarly affected by the pandemic, this article is for you. While people all around are discussing the benefits of work from home, there are a lot of disadvantages that may seep in as well.   Challenges 1. Communication: Communicating with a distributed team has never been easy, and with people working from home, this problem will grow. Managers and leaders will not only have to find new and efficient ways to communicate with everyone in the team ...
Post a Comment
Read more

https://certplanner.blogspot.com/2019/11/qualities-essential-for-effective.html

Knowing project management jargon is the very first step for both preparation of standard project management exams and being a part of or handling a project. While acquaintance with PM terms is considered a primary step, not knowing the project management tongue can easily lead to miss-communication and eventually to critical loss during the project execution.   So, let’s revise the project management glossary to identify some standard terms that you may come across or should know as a project manager or as an associate working on any project. 1. Activity:  PMBOK V6 defines it as the smallest portion of a project used in planning, tracking, and control. It is also identified as an amount of work performed that converts inputs into appropriate output. 2. Assumptions:  Assumptions are listed factors while dealing with the statement of work. It contributes to ensuring the validation and result of a project. 3. Backlog:  Backlog is essentially everything tha...
Post a Comment
Read more