Skip to main content

PMI Aims to Improve Customer Service with Alexa Skills



Project Management Institution (PMI®) is a global organization committed to providing a standard learning platform in various functional spectrums like Project Management and Business Analysis. PMI® continuously strives to connect professionals with the means to improve and grow in their career with certifications, researches, and seminars. Especially known for its advancements in the Project management field, PMI® governs certifications like PMP®, CAPM®, PMI-ACP®, PgMP®, etc.

PMI® has been experimenting and taking multiple steps lately to add value to the certification life cycle. What started as an attempt to make certification examinations convenient has evolved into a project to improve the whole certification process. In the latest advancement, PMI® has announced the launch of Alexa Skills, an Amazon AI-Powered Voice Service that aims to make it easier for the customers to get their questions answered.


Earlier in the year, PMI® had associated with Pearson, increasing the number of tests centers to 5000. PMI® had also introduced a proctored exam option for CAPM® and PMI-ACP® certifications. While the earlier attempts were designed to improve the examination experience alone, the launch of Alexa skills will enhance the overall process of customer registration.
The new Alexa Skills is said to provide a range of services ranging from providing answers to Frequently Asked Questions, attending to request for information of services, membership costs renewals and benefits to providing requirement needs for PMI® associated certifications.
Mr. Sunil Prashara, President and CEO of the Project Management Institute commented that PMI® is committed to exploring the advancements in AI and voice technology to provide a robust service to the customers exactly when they require.
Voice technologies are extensively being used in almost all the business sectors and functionalities and are gaining popularity by the hours. Several surveys support the fact that the appreciation for voice technologies has increased drastically in recent years. Capgemini Research Institute has indicated that in the coming years, the preference of voice assist technologies over mobile apps or websites is going to increase by 40%.


PMI® Customer Care skill is now available through Alexa skill store for all the Alexa-enabled devices. PMI® is also planning to expand the scope of the application of voice technologies to the creation of customizable Flash briefings and integrating user authentication to provide a personalized experience. While the implementation of voice-technology is going to make a substantial improvement in customer experience, PMI® is planning to take it a step further by introducing the service to other devices like Google Assist along with adding conversational capabilities with other globally popular messaging platforms like Wechat and WhatsApp.
While working on the improvement spectrum, PMI® has already announced the change in PMP® exam outline from December 15th to improve the relevance to the requirements of project management spectrum of today.
For the latest advancements, news, and certification, you can visit pmi.org the official website of Project Management Institution. As an active player in the learning an employability spectrum, we at CertificationPlanner will continuously strive to connect you to the latest advancements in project management spectrum. We are also committed to connecting you to front-of-the class training programs for PMP®, CAPM®, PMI-ACP®, PgMP®, and several other industries recommended certifications. Visit us at www.certificationplanner.com to explore opportunities to give your career the boost it requires. If you need any assistance or information regarding PMI associated certifications, you can connect with us at support@certificationplanner.com or speak to our Certification Chaps at +1 8553221201. Happy Learning!

Labels:

Comments

Post a Comment

Popular posts from this blog

Take the Shortest Path to Success in Project Management

Are you planning to be a project manager? Project managers can easily qualify as the lifeline of a project. They are the one who must make sure that things are done quickly and accurately. The task of managing the deadline falls into a project managers bucket. Not just that, a project manager also must make sure that the team sticks to the scope of the task. In order to accomplish all this, a project manager must have an analytical acumen without letting the numbers fiddle the creative voice of his/hers. So, what does it take to become a project manager? The answer to this question is not a simple one owing to the fact that there are multiple ways to become a project manager or to lead and coordinate a project. There are several factors that come into play, from skill to experience. In this article, we are going to discuss two paths to becoming a project manager: a more structured path led by formal education and training and a path guided by personal experience. Path 1: Stru
1 comment
Read more

5 Global Trends in Project Management that You Should be on a Lookout For

Business setups have become complex. The requirements, threats solutions, and execution now face variables that were not in the picture a couple of decades ago. So, it does not come as a shock that the means to tackle them have become more intricate as well. Project management has evolved. It has evolved to an extent where it no longer can be visualized as a single set process but has branched out and is becoming more complex by the hour.  While you might have witnessed the subtle shift as an experienced professional in project management or might have been born into the changing dynamics as a fresher starting his career, it is important to identify and acknowledge the trend shift. In this article, we will identify a couple of changing trends in Project Management spectrum and discuss what you can do in order to stay tuned with these shifts. Expanding Automation and engagement of Artificial Intelligence With the increase in the number of variables, it becomes di
Post a Comment
Read more

The Utility of Lean Six Sigma in Project Management

Do you know why projects fail? A project fails, when there is no clearly defined project goals, ineffective execution of plans, team members are not aware of their roles and responsibilities, and broken communication link. The goal of every project manager is to achieve the desired results of their project and increase productivity. A project manager should be aware of the tools and techniques used in the industry for increasing productivity. They can further benefit using the Lean Six Sigma methodology to remove waste and also reduce variations. It will help in the successful completion of the project with successful outcomes. Before we learn how to apply the principles of Project Management along with the Lean Six Sigma framework, let’s understand their definitions and how they work.   Project Management Project Management is the art of using or applying industry knowledge, expertise skills, tools, as well as the techniques to work on the undertaken project to a
Post a Comment
Read more